There are different ways to contact the web hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you select is a support ticket system. It is the least complicated correspondence channel for several reasons. If no client care team member is free at the moment and they are all engaged, a telephone call may not be replied to, but a ticket will invariably hit home. You can also copy/paste large bits of info without worrying about typos, and in case a given issue requires more time to be solved or a number of replies must be exchanged, all the info will be in the exact same place, so either party can always see the comments provided by the other one. The negative aspect of using tickets to touch base with your hosting provider is that they’re typically separate from the hosting platform, which suggests that if you have to supply information or to adhere to directions, you’ll need to use no less than two different accounts and this number can increase in case you would like to manage several domain names. Also, many hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting for a response.

Integrated Ticketing System in Cloud Web Hosting

In stark contrast with what you may find with many other web hosting providers, the support ticket system that we’re using with our Linux cloud web hosting packages is an essential part of the Hepsia Control Panel, which comes with all accounts. You won’t have to memorize several sign-in names and passwords, as you’ll be able to manage your tickets and the web hosting account itself in one location. So, in case you have a query or come across a difficulty, you can get in touch with our technical support team members right away. Our ticketing system comes with a clever search mechanism. This goes to say that even in case you have posted lots of tickets over the years, you’ll be able to track down the one that you need without efforts. You can also check knowledge base guides to solving commonly faced predicaments.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting, was created with the idea that you should be able to manage everything associated with your semi-dedicated server account in one single location and the support tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or encounter a difficulty, you can touch base with our customer support staff momentarily without having to go to some other system. You can look through your files or check various settings within your account while submitting a new ticket or reading the reply to an old one. In case you have a ton of tickets and you wish to find a given one, you can resort to the smart search box, which is available in the Help section. We guarantee that you will get a reply in no more than sixty minutes irrespective of the essence of your inquiry or problem.