A 99.9% Server Uptime
We have built our cloud web hosting platform using stable hardware and heavily tweaked software. Our sysadmins have installed a tweaked version of Security–Enhanced Linux on all our web hosting servers in order to ensure maximum safety and stability. We’ve added several distributed denial–of–service prevention units together with highly efficient firewall software to make sure our network is unassailable and secure.
All our Linux cloud web hosting packages plans come with a 99.9% server uptime guarantee. And regardless of which datacenter you pick, the uptime guarantee stays the same.
A 99.9% Network Uptime
Apart from our cloud hosting platform, we have also set up our own internal network in each one of our datacenters. Everything is based on premium–quality hardware components built by Juniper. What’s more, on each router, we have installed a firewall with an intricate algorithm as a way to sift out all suspicious requests.
Because of this, in all our datacenter facilities – in our USA data center, in our UK data center, in our data center Finland, in our Eastern Europe data center as well as in our Australian data center, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have given our best to minimize all possible risks with our cloud hosting packages and even though our company offers top–class technical support, there are instances when the client simply isn’t content with what we have to offer. Or he needs to switch to a more robust hosting solution, such as a virtual private server or a dedicated hosting server.
Because of this, we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you’re not content, we will give you a full refund.
24/7 Technical Support
We have meticulously handpicked each member of our 24x7 support team so that we can offer the very best technical support service you can possibly get. Each one of our support engineers has several years of experience working with hosting accounts behind his back, therefore they know what they are doing. Moreover, they’re at your disposal 24x7x365 – you’ll be able to contact them at any time and they will respond to you as fast as possible.
Their average ticket response time is just twenty minutes, whilst with other hosting firms you have to wait for days. And we also offer a 1–hour response time guarantee. No matter what happens, your enquiries will be answered in less than an hour.