Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Control Panel you can find an in–depth Help section featuring heaps of how–to articles and regularly asked questions. They are contributed by our support team of knowledgeable techs. Simply type in your question and our intelligent system will provide you with the most suitable answer.

  • Top quality support service

  • Tutorial Video Clips

  • We have compiled a collection of instructional video tutorials that visually display how to remedy a common issue related to your Linux cloud web hosting packages account. You’ll find the training videos in the Help Center.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24/7 tech support service and come with a one–hour support ticket response guarantee. Our competent technicians will be at your disposal 24x7x365 and will sort out any issue that you may possibly encounter within less than 1 hour after the helpdesk ticket submission. In the majority of cases, a reply will be provided to you in less than 20 minutes.