One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting from our company, you can just forget about waiting around for hours and hours, or even all day, to obtain an answer to a customer support ticket or an email. Irrespective of when you get in touch with us, we will help you within maximum one hour with any technical or sales inquiries you may have. In reality, our real response time hardly ever exceeds 20-30 minutes. Since we’re available to you 24/7/365, you will always receive support in a timely fashion and we know precisely how critical this is in the electronic age. Soon after you contact us, we will reply to your queries. In case you stumble upon any technical problem, we will rectify it on your behalf, or we will supply you with all the needed information in case there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a ticket via your hosting Control Panel or write an email concerning your semi-dedicated server, you will receive an answer within only 1 hour. You can contact us whenever you need with regards to general, billing or technical matters and considering that we are working 7 days a week, you’ll invariably get assistance in no time. Depending on the particular question or issue, we will supply you with more details, resolve the predicament if it has been caused by something within our reach or inform you how to proceed if you have to configure a given setting for a web application that we don’t have access to. You can forget about waiting around for a whole day for every answer. In fact, in most cases we reply to emails and tickets within 20-25 minutes max.