In case you are a site owner, a problem may always emerge and it doesn’t automatically have to be related to the hosting service. For instance, something might go wrong when you bring a web-based application up to date or some critical data may be edited or deleted by chance. No matter what the nature of the problem may be, you will have to contact the respective customer support team and ask them to restore a backup or to help you solve the problem that you are struggling with. How fast they will do this will predetermine the length of time that your sites will be inaccessible. For some sites such as community websites or web stores, a regular outage often equals lost users and money. Thus, it’s rather important for you to use the services of a web hosting company that offers not only a good client care service, but also a prompt one.

One-Hour Response Guarantee in Cloud Web Hosting

With a cloud web hosting from our company, you can just forget about waiting around for hours and hours, or even all day, to obtain an answer to a customer support ticket or an email. Irrespective of when you get in touch with us, we will help you within maximum one hour with any technical or sales inquiries you may have. In reality, our real response time hardly ever exceeds 20-30 minutes. Since we’re available to you 24/7/365, you will always receive support in a timely fashion and we know precisely how critical this is in the electronic age. Soon after you contact us, we will reply to your queries. In case you stumble upon any technical problem, we will rectify it on your behalf, or we will supply you with all the needed information in case there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you post a ticket via your hosting Control Panel or write an email concerning your semi-dedicated server, you will receive an answer within only 1 hour. You can contact us whenever you need with regards to general, billing or technical matters and considering that we are working 7 days a week, you’ll invariably get assistance in no time. Depending on the particular question or issue, we will supply you with more details, resolve the predicament if it has been caused by something within our reach or inform you how to proceed if you have to configure a given setting for a web application that we don’t have access to. You can forget about waiting around for a whole day for every answer. In fact, in most cases we reply to emails and tickets within 20-25 minutes max.