The presence of the customer and technical support that a cloud web hosting company provides can tell you a lot about the services they supply as well. In case you're allowed to use only e-mails and tickets, you have most probably discovered a reseller and not the web hosting supplier. When this is the case, you'll probably have to wait for a couple of days so as to have a problem resolved as your reseller may not be checking their communication regularly or they may have to get in touch with the real hosting company for extra assistance. If the provider provides you with various ways of communication with fast response time available at any time, they're most likely the top provider, not just a reseller. So you'll get timely assistance and excellent support since they will have direct access to the servers where your account is. Whatever the problem - technical or sales, it's always much better to be able to get hold of your web hosting company directly via your favourite method of communication.

24/7 Customer Support in Cloud Web Hosting

The customer and technical support services for all our cloud web hosting plans are twenty-four-seven, so you can forget all about waiting for a few days in order to get assistance. If you aren't our client yet, you can call us, chat with an agent or send an email. If you currently have an account, you'll be able to open a support ticket in addition to the other three options for contact. You can select the best way to contact us depending on what your location is or what hardware you're using. We will assist you for more or less any hosting-related question that you may have or problem that you can experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even then the maximum reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Hosting

You can test our support services even before you purchase a semi-dedicated server account from us as we have phone and live chat support for billing, pre-sales and basic queries. Our agents can help you pick the perfect plan or supply you with info about our servers, so as to verify if the system requirements for your web sites are met. When you're an existing client, you also have the option to contact us through e-mail or via our ticketing system, that can be accessed through the Hepsia website hosting Control Panel. We guarantee that when you employ any of these 2 ways of correspondence, you'll get a reply within a maximum of 1 hour and that’s 24/7, including weekends and public holidays. If you've employed the hosting services of other service providers, even big ones, you can compare the response time considering that it ordinarily takes a whole day for them to handle a support ticket.

24/7 Customer Support in VPS

In case you obtain a virtual private server from our company, you will be able to use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have a couple of local phone numbers in the U.S.A., the UK and Australia along with a live chat service. When you're an active customer and you require assistance with a technical issue that requires additional time to analyze or resolve, you'll be able to open a support ticket through your billing account or you will be able to send an e-mail message and we will handle the problem and send you a reply within 1 hour. The response time is warranted 24/7, including holidays and weekends, but for many problems it takes a maximum of 30 mins to receive support. The support service covers your VPS as well as all of the pre-installed software it features, so if you'd like to have help with third-party software, you will be able to check the optional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Hosting

With a one-hour max answer time warranty, you will get extremely fast support when you obtain a dedicated server through our company. Our customer and technical support teams are online 24/7/365, therefore when you open a ticket through your billing account or you send an email related to any kind of problem with the server or the pre-installed software on it at any time of the day, you'll get a response within one hour, even during holidays. Our ticketing system is the better option if the matter in question requires a longer period of time to be resolved or if it should be forwarded to our administrators, as it's far more convenient to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you'll be able to call us or talk to a live agent using our chat service. In case you include the Managed Services upgrade to your server plan, our administrators can also help you with third-party software installation and troubleshooting and just like the standard support, this service is available 24/7 as well.